How can we help?

Check out our “Service area” page for more detail.

Here’s our process in 3 easy steps:

Step 1: Go to our Book Now page and setup an appointment online or give us a call & our staff will help you setup your cleaning.

Step 2: Our cleaners will show up like clockwork, while you attend to the things that matter most in your life.

Step 3: Your card on file will be charged & you’ll receive an email to rate your experience.

We’re open 9am-6pm Monday-Saturday. Closed Sunday.

Yes we do. We bring all the basic equipments which includes: mop, broom, window/floor cleaning chemicals, cloth as well as a vacuum. Feel free to let the cleaners use your equipment or supplies if you prefer.

Definitely, if you have any specific tasks in mind, please let us know. You can either input the comment while booking online or let out customer happiness team know over the phone.

Our flat rate quotes are accurate over 90% of the time and they assume a certain level of cleanliness and house size based on the average client base. If upon arrival, our cleaners realize the home is larger than normal or in more severe condition than expected they will let you know and we will go ahead and re-quote you. We can also switch to an hourly pricing model which you can customize depending on your budget.

We operate within a 3 hour arrival window. For example if you reserve a spot between 2-5pm in the afternoon, we will be shooting to arrive at 2pm. But that arrival window allows us to prepare for the unexpected in case of emergencies such as traffic, & other unforeseen events and the cleaners may arrive anytime within that arrival window range.

We typical send 1-3 cleaners depending on our availability and the size of the job.

Nope. Just leave a key for us and a note on how we can enter. We’ll clean your home & lock the door on our way out.

Tipping is never required and completely optional on your part. As part of the service industry most clients like to tip our cleaners anywhere from 10-15% or more. The cleaners keep 100% of the tip so feel free to show how much you love them.

We offer upfront flat-rate pricing. There are no contracts and no hidden fees. Our flat rate pricing is based off the number of bedrooms you have in your home which assumes a certain size. We also offer hourly pricing option as well.

If you’re not satisfied and let us know within 24 hours, we’ll be back to fix it for free.

You can cancel or reschedule anytime but please make sure to do so 24 hours before your service date/time. Please keep in mind we reserve a spot just for you so cancelling less than 24 hours before service can incur you a $75  cancellation fee to compensate our cleaners for lost wages.

We only accept credit and debit card payments.

You can definitely apply a coupon to an upcoming appointment by logging into your customer portal. You can not apply a coupon to an appointment that has already been completed.

If our cleaners arrive at your home but we are unable to reach you or unable to enter the home for any reason. Our cleaners will wait up to 30 minutes, but will then have to start getting ready for their next appointment. Lockouts will cost a $75 lockout/cancellation fee to compensate our cleaners for gas, drive time, & lost wages.

We strongly recommend that if you will not usually be home during the cleaning, that you leave the key in a place where the cleaner can easily access it upon arrival. Some clients prefer to use a lockbox or can leave it with the doorman.

We provide the highest level of service and we strive so that our customers are satisfied, but if something goes wrong we’re here to make it right. Please let us know right away and we’ll do our best to fix it. That’s our promise to you.

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Having the best cleaners is key to providing great service. Once our cleaners have filled out a quick application, we do an interview, followed by a background check & a reference check. We then send them out to a test job to test for their level of service, professionalism, etc. But we’re not done yet. The first month is a trial, and they are sent with our lead cleaners to make sure everything is great before sending them out on their own. Less than 20% of applicants actually pass the whole process and are hired.

Standard cleaning is meant for homes that are in average condition or have been professionally cleaned in the past 30 days and just need a quick TLC. Our standard cleaning includes our cleaning checklist with no additional extras.

The deep cleaning is best for most first time customers and for homes that haven’t been professionally cleaned in the past 30 days.

It allows for some extra time as well as included with our cleaning checklist is some additional extras:

• Clean refrigerator – inside
• Oven cleaning – inside
• Interior window cleaning
• Baseboards
• Vacuum lampshades if/as needed

Unlike the flat-rate pricing, hourly is just what it sounds like. You get to pick the number of cleaners & hours you want and the cleaning stops when the time is over.

Hourly cleanings are best if you want to completely customize your cleaning outside of our cleaning checklist, looking to do a partial clean of the home, organizational type work, homes that are in such severe conditions, if you’re on a budget and want to stick to a certain amount, or if you just plain feel like it, the option is there for you.

Extras are anything that’s not included in the cleaning checklist but tasks we offer for an extra add on.

A few example of extras are:

-Cleaning Inside of Fridge
-Cleaning Inside of Oven
-Cleaning Inside of Cabinets/Drawers
-Baseboard detailing
-Interior Window Cleaning

Unfortunately, there are a few things we can’t do. Here’s a quick list to keep in mind:

• Cleaning any bio-hazardous (animal/human bodily fluids,urine,feces,blood,etc)
• Cleaning any dangerous or toxic chemicals
• Cleaning of pest or rodent-infested homes
• Climbing a ladder
• Clean outside of windows
• Cleaning walls
• Cleaning ceilings
• Cleaning of chandeliers or light bulbs
• Cleaning of hoarder like homes

Every cleaning will always include:

• Our Cleaning checklist
• 1-2 vetted & background checked cleaners
• All the basic equipment & supplies
• Our Satisfaction Guarantee
• Unlimited support via chat, phone, & email

You have two options when looking to get your home partially cleaned (such as just a single bedroom).

Your first option is you can book a flat rate cleaning as usual and select the entire number of bedrooms & bathrooms in your home. Unfortunately, the flat-rate cleaning can not be modified and you’d be charged the full amount. Also, keep in mind you’re still limited to just the cleaning checklist when going with the flat rate option.

Your second option is going with the “hourly pricing” model and picking the number of hours & cleaners you’d like based on your budget. It also allows you to customize your cleaning & not be limited to just our cleaning checklist. This option is usually the go to for someone who wants partial cleaning.